Returns & Exchanges

We create each Web Store garment per your style, fabric and size specifications.

No returns or exchanges are allowed on any orders, as these garments are cut and sewn to your specifications. For this reason, please order carefully. 

Consult our Size Chart and Measurement Guide when considering your size. Unsure what size you need? We are happy to help. Please have your measurements ready and call 763.323.9507 or send us an email at customerservice@satinstitches.com.

Your orders are fully insured and if you believe your items have been damaged in shipment, please contact Satin Stitches to start the replacement process.

Because we quickly process orders, your customized garments could be cut as soon as 3 business hours after we receive your order. 

• If you need to cancel your order within 2 business hours of placing your order, we will refund the full amount of your order, immediately.
• We will assess a processing fee of $10 per garment for any cancellation that comes in from 2-8 hours.
• If your cancellation comes in after 8 business hours it will be handled on a case by case basis. If we have already completed the construction of your garment, a cancellation will not be permitted.